Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days from the time you receive the product to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at makemechic@beaudrm.com. Please note that returns should be sent to the following address: [13640 Redwood Ct ，Chino , CA 91710, United States]，consignee: kiki.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without prior return request will not be accepted.

For any return-related inquiries, feel free to contact us anytime at Support@makemechic.com.

Damages and Issues

Please inspect your order upon receipt. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can assess the issue and make it right.

Exceptions/Non-returnable items

Certain types of goods cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about specific items, please don’t hesitate to contact us.

Exchanges

The fastest way to get the items you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-day Cooling-off Period

Despite the above policies, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing any justification. As mentioned above, the item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you and inform you if the refund is approved. If approved, you will be automatically refunded through the original payment method within 10 business days. Please note that your bank or credit card company may also require some time to process and post the refund.

If it has been more than 15 business days since we approved your return, please contact us at Support@makemechic.com.